Sunday, February 21, 2016

Land Line Telephone Problem

We bought this phone 4 years ago as part of a 2-remote, AT&T system. One phone is in the kitchen and the other in the living room; both are plugged into electrical connections. For the past 2-3 days we hear a buzz when we answer and are talking, but soon hear an operator say, "your call did not go through, please hang up and try your call again". We have had several calls with no one there as we answered, only the usual dial tone. We called Windstream (our carrier) yesterday and went through the ritual of describing our problem by pushing buttons without talking to a person. The message yesterday was that it would be taken care of by February 29th. We disconnected these and our other phones today thinking  maybe we could solve the problem but were unable to do so. Another phone call today to a live person resulted in our "work order" being upgraded to "urgent" and a service person is to be here sometime tomorrow. We also have a DSL line connection for our computers and hope it's not our old nine year old PC that could be the problem. Fortunately, we have our cell phone turned on and it is entirely separate from the Windstream system, so we are not without communication. We take so many of these things for granted when they work and feel lost when they don't.

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